FAQ’s

Deliveries to destinations within the Spanish peninsular territory will be free of shipping costs.
Deliveries to the Balearic Islands, Canary Islands, Ceuta and Melilla will be subject to a €6.50 surcharge for transport.
Check rates applicable to other destinations at info@wackywuse.es. Please note that the volumetric weight influences the final weight.

The order must be delivered within one (1) to five (5) working days within the Iberian Peninsula, although our courier service usually delivers packages within 24 hours once they have been collected from our warehouse.

Orders in small towns may be delayed by an additional 24 hours.
The courier company does not telephone before delivery. In case of non-delivery, the package will be returned to our warehouse and the courier service will inform you by email of each failed delivery attempt.
Orders sent after 12:00 noon can be processed the next working day.

If you have received an order and you are not satisfied with any of the articles, you can request a return, as long as you comply with the conditions detailed below.

WackyFuse, by virtue of the provisions of the Law on the Regulation of Retail Trade as well as that regulated by Community regulations (Directive 97/7/EC), will not accept returns on sales of goods that can be easily and immediately reproduced or copied. The return of any goods will require the agreement of both parties. WackyFuse reserves the right to demand compensation to compensate for any damage suffered by the goods, as well as to recover the direct costs incurred by the return. WackyFuse will only accept the return of the goods if:

Within the period set for this purpose by law (14 working days), the buyer exercises his right of withdrawal. WACKYFUSE will accept the exercise of the aforementioned right only and exclusively when the goods are in the same condition in which they were delivered and ready for sale, with their corresponding original packaging and in perfect condition. Products that have been opened and/or used will not be returned.

If the goods are faulty or defective, the following steps will be taken, depending on whether the damaged product has been handmade by hand, or printed or the result of mass production. According to the provisions of the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users, WACKYFUSE will proceed to:

1. Refund the full amount of the value of the product, in the case of handmade products, as they are unique and exclusive items.
2. Immediately replace the product with another identical product, in the case of printed products or products resulting from mass production.

WACKYFUSE will also refund the amount of the goods when for reasons not attributable (whether direct or indirect) to it, it is unable to serve it.

WACKYFUSE will accept the return of the goods when, for reasons attributable to it, the product ordered does not correspond to the one requested by the customer.

If you want a change of size or an alternative article, you will have to place a new order.

In case of controversy or conflict that may arise from the interpretation or fulfilment of the present Particular Conditions of Purchase, the same will be resolved before the Courts and Tribunals of Spain.

Request your return via email to info@WackyFuse.es within 14 working days from the date the order was received by the courier company. Please state in the email the order number and the reason for returning the item.

Once we have received your return request, we will contact you to inform you of the steps to follow for the return.

Then, always within 5 working days of your request, our courier company will collect the item at the time indicated by you. The transport costs will be paid by the customer. If you prefer, you can send it with another courier or logistics company, carriage paid by the customer.

Then prepare the package for collection in its original packaging, and make sure that the labels have not been torn off and that the article has not been used or manipulated. The return must meet these conditions to be accepted.

Once the item has been received at our offices and thoroughly inspected, we will send you an email informing you of the acceptance of the return.

From this date, we have 30 working days to reimburse you the amount of the purchase except for the transport costs, both shipping and return, which will only be refunded in the event that WACKYFUSE is responsible for the reason for returning the product. The refund will be made through the payment method used in the purchase, or by transfer to the account that you indicate.

If any of these conditions are not met, we will contact you to offer you the option of returning the items that have not been accepted. You will be responsible for all costs incurred in making this restitution, including the cost of transporting these items. If you do not accept this condition, WACKYFUSE may retain the goods and the amount of the goods.